Last Updated: 26/12/2024
Who We Are
We are Frostec Solar Powers Pvt. Ltd., an organization dedicated to providing solar energy solutions, related products, and local installation services. Our website address is: https://frostecsolarpowers.com. Through our website, we offer information about our products and services, as well as e-commerce functionality that allows customers to purchase solar equipment and accessories. We are committed to protecting your privacy and ensuring the security of any personal information you provide us.
Personal Data
We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you:
- Make a purchase through our e-commerce platform.
- Request local service appointments for installations, maintenance, or consultations.
- Complete contact forms or subscribe to newsletters.
- Leave comments on our site.
We use this information to:
- Process and fulfill orders, including shipping and delivery.
- Schedule and manage local services (e.g., site evaluations, installations).
- Communicate updates about orders, services, promotions, or new product launches.
- Provide customer support and respond to inquiries.
Non-Personal Data
We may automatically collect certain non-personal data, such as your IP address, browser type, referring website, and browsing activity on our site. This information is used to improve our website’s functionality, user experience, and content relevance.
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the site.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience, so you do not have to re-enter your details when leaving another comment. These cookies last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will set up multiple cookies to save your login information and screen display choices. Login cookies last for two days; screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes the login cookies.
If you edit or publish an article, an additional cookie will be saved in your browser, containing no personal data and simply indicating the post ID of the article you just edited. It expires after one day.
We may also use cookies to track e-commerce activities, such as items added to your cart, and to remember your preferences. Disabling cookies may impact your shopping experience and some website functionalities.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited those external websites directly.
These external sites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to those websites. We do not control these third-party websites and recommend reviewing their privacy policies for more information.
Who We Share Your Data With
Suggested Text:
If you request a password reset, your IP address will be included in the reset email for security purposes.
For e-commerce transactions, we may share limited personal information (such as shipping details) with trusted logistics providers to fulfill orders. Payment information may be processed by secure third-party payment gateways compliant with industry standards. These partners have their own privacy policies and are contractually obligated to protect your information.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For registered users, we store personal information in their user profile. Users can see, edit, or delete their personal information at any time, except for their username. Website administrators can also see and edit that information.
Order details, billing records, and local service records may be stored for as long as required by applicable laws or for legitimate business interests such as fulfilling contracts, providing customer support, and maintaining accurate financial records.
What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data provided by you. You can also request that we erase any personal data we hold about you. However, this does not include data we are required to keep for administrative, legal, or security purposes.
If you wish to review, update, or delete your personal information, please contact us at [contact email]. We will respond within a reasonable timeframe.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. For e-commerce transactions, shipping and payment details may be transferred to logistics providers and payment processors located in or outside your home country, depending on your location and the nature of the transaction. We take steps to ensure that any data transfers meet applicable data protection requirements.
Payment Information:
If you make purchases, payment details (e.g., credit card numbers) are handled by secure third-party payment processors. We do not store your credit card information directly on our servers. Payment processors adhere to PCI-DSS standards to ensure the safe handling of payment data.
Local Service Data:
When scheduling on-site evaluations, installations, or maintenance, we may collect additional information such as property address, contact numbers, and preferred service times. This data is used solely to provide requested services and coordinate with local technicians.
Data Security:
We employ industry-standard security measures (encryption, access controls, firewalls) to protect your personal data. While no online platform can guarantee complete security, we continually update our practices to reduce risks of data breaches or unauthorized access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. Any updates will be posted on this page, and the “Last Updated” date at the top will be revised accordingly.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@frostecsolarpowers.com
Address: Frostec Solar Powers Pvt. Ltd., Dhaka, Bangladesh
Phone: +88 0132 568 8709
By using our website and services, you agree to the terms outlined in this Privacy Policy.
