Fraud Policy
Fraud & Spam Review Policy
Our Commitment
At Frostec Solar Powers Pvt Ltd (FSP), we value transparency and honest communication with our customers. To protect our clients, partners, and online community, we actively monitor and prevent any kind of fraudulent activity or spammy behavior on our platforms.
1. What We Consider Fraud or Spam
Fraudulent or spam reviews include (but are not limited to):
- Reviews written by individuals who have not used our products or services.
- Multiple reviews submitted from the same user or IP address.
- Incentivized or paid reviews that do not disclose the relationship.
- Reviews containing misleading, false, or offensive information.
- Automated or bot-generated feedback.
2. How We Detect Fraudulent Activity
Our system combines automated filters and manual reviews to detect suspicious activities.
We regularly check:
- IP patterns and duplicate submissions.
- Unverified customer names or fake order references.
- Reviews written in unnatural patterns or repeated keywords.
- Reports received from genuine users or staff observations.
When a review appears suspicious, it is immediately held for investigation before being published.
3. How We Handle Fraudulent or Spammy Reviews
Once identified, any fraudulent or spam review is:
- Removed or blocked from public display.
- Investigated manually by our support or compliance team.
- Reported to relevant platforms or authorities (if required).
- Used for internal tracking to prevent future spam attempts.
4. Customer Reporting
If you notice any suspicious or misleading review about Frostec Solar Powers Pvt Ltd, please contact us directly at:
📧 info@frostecsolarpowers.com
We review all reports seriously and take prompt action after verification.
5. Our Ethical Review Standards
We encourage only genuine customer experiences — positive or negative. Every verified customer’s voice matters to us, and we aim to keep our platform trustworthy for everyone.
6. Continuous Monitoring
Our systems are reviewed and updated regularly to adapt to new forms of fraud or spam activity. We are committed to maintaining a transparent and secure experience across all Frostec digital platforms.
Frostec Solar Powers Pvt Ltd
📍 Ground Floor, Shop No: 126, Sheba City Plaza, Chandpur Sadar, Chandpur, Bangladesh
🌐 www.frostecsolarpowers.com
📞 +88 0132 568 8709
✉️ info@frostecsolarpowers.com